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Noticeboard

Important Patient Information:  In order to improve our services Portway Family Practice offer to patients, i.e new telephone system and wi-fi, we have to upgrade the systems that we currently have in place.  In order to do this we have to allow down time of the telephone systems.  Our down time will take place between 1pm and 6pm on Thursday 14th June.  This will mean that our telephone / computer system will be down during those times, If you have a life threatening emergency then please dial 999, if you require medical assistance between the hours of 12:30pm and 6:30pm on this day, then please dial 0845 603 1764, between 6:30pm and 8:00am please dial 111.  The surgery will resume normal services from 8:00am on Friday 15th June.

Thank you for your patience during this time.

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As of the 1st September 2017 Portway Family Practice, we will be changing the way the Saturday morning appointments are offered.

We have collaborated with 9 other local GP surgeries to become the new Black Country Hub.

The hub will be based here at Portway Family Practice. We will be able to offer extended hours to patients between 6.30pm- 8.00pm Monday to Friday, 9:00am-12:00 noon on Saturdays and 9:00am-11:00am on Sundays.

This service will be offered to ALL patients registered at the 10 practices and NOT just our patients at Portway Family Practice.

Patients will be able to book one of these appointments via telephone or at reception, the appointments will be both pre-bookable and on the day with either a GP / Nurse or HCA.

GPs, Nurses, HCAs and Reception staff may come from the other 10 practices to work at Portway Family Practice, so don't be surprised if you don't see our staff members on the day you come to the surgery for your appointment.

A separate number will be available if you wish to call the hub between 6.30pm- 8.00pm this will be confirmed soon.

Please be aware that during the hours 6.30pm—8.00pm, staff will not deal with repeat prescriptions queries, test results, sick notes and private requests. You will need to contact the surgery during normal hours regarding them.

If you have any questions please do not hesitate to ask a member of staff as they will be happy to help.

I would like to take this opportunity to thank all of our patients for their

continued support.

(Site updated 13/07/2018)
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