Consultations are by appointment and can be booked over the telephone or by using our online service. We operate a telephone first model. There are two options available:
- Pre-bookable - available up to six weeks in advance
- Same Day - call the surgery at 08:00 for an appointment the same day
Appointment slots with the doctors are for 10 minutes duration. Please try and be punctual, if you are late you may be asked to re-book.
Please be advised in order for us to book you with the most appropriate clinician, reception staff will ask for a brief description when booking your appointment. All staff are subject to confidentiality. Any information given by you is treated STRICTLY CONFIDENTIALLY. If you do not want to discuss the reason for your appointment at the desk, you can ask to speak to a member of staff in private away from reception. This will help us to save your time and our clinical time if booked appropriately.
We do offer a text message reminder service, simply leave your mobile number with reception.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Appointment slots with our nurses can be for up to 45 minutes duration.
We now have a clinical pharmacist during the Extended Hours Service at Portway and Black Country Family Practice, depending on the day you book. The clinical pharmacist can deal with the following ailments: urine infections, coughs and colds, chest infections, ear infections, sick notes, back pain, pain relief, rashes and pill checks. You may be offered an appointment with the clinical pharmacist alternative to a GP or practice nurse appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Please note the surgery will need to be notified 60 minutes prior to your appointment, if not your appointment may be marked as a did not attend.